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Tell us your iPhone model, your iOS version and what happened.
Common questions
I can't hear anything
Sound is off every time the app opens, on purpose, because many ceremonies need silence. Tap the speaker button at the top right of the home screen, or "Sound off" at the top of the character screen. The phone's volume buttons set how loud it is, and the ring/silent switch doesn't mute it.
The character didn't say the name
That name has no recording yet, so the character skips it and runs the rest of the shot. The home screen warns you beforehand. Press and hold the name and type how it sounds, and a recorded name with the same sound is used. New names arrive with app updates.
How do I lock the screen?
On the character screen, tap the character's name in the bottom bar. The buttons disappear, so a child can't tap out. To unlock, hold two fingers on the screen for about a second and a half, until it chimes.
How do I change character mid-shoot?
Shake the phone. It works when the screen is locked too.
Does it need a signal?
No. Everything is built into the app, and it works fully offline.
Is there a subscription?
No. Lookabee is £6.99, paid once.
Is there an Android version?
Not yet. iPhone comes first, and Android will follow.
How do I get a refund?
Apple handles App Store purchases. Ask for a refund at reportaproblem.apple.com.
Where is my data?
On your phone and nowhere else. The privacy policy has the detail.